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^ Thermostat Frequently Asked Questions

Contents
  1. Thermostat Frequently Asked Questions
    1. 1.    Using the Thermostat
      1. 1.1.How do I change the mode setting on my thermostat?
      2. 1.2.How do I change the fan setting on my thermostat?
      3. 1.3.How do I change the temperature on my thermostat (set a temporary hold)?
      4. 1.4.I have a heat pump, how do I force my Auxiliary Heat to come on
      5. 1.5.Why does the thermostat cause my equipment to come on more frequently?
      6. 1.6.Why does the thermostat turn on before the scheduled setpoint time?
    2. 2.    Thermostat Schedule and holds
      1. 2.1.I am too hot or cold, how do I change the temperature
      2. 2.2.I don’t understand how the schedule works
      3. 2.3.How do I change the schedule times on the thermostat?
      4. 2.4.How do I change the schedule temperatures on the thermostat?
      5. 2.5.How do I set a permanent hold?
    3. 3.    Thermostat Lights, Pricing and Energy Events
      1. 3.1.Why is the blue light on?
      2. 3.2.How do I override an Energy Event?
      3. 3.3.Why is the yellow, orange or red light on?
      4. 3.4.How do I override a price conservation event?
      5. 3.5.Why is my temperature different than my schedule?
    4. 4.    Thermostat Communication
      1. 4.1.Why is there an ‘X’ in the top left corner of my thermostat
      2. 4.2.Why is the time wrong on the thermostat?
      3. 4.3.Why is the price information not correct?
    5. 5.    Thermostat Errors and Warnings
      1. 5.1.Why does my thermostat say “Low Battery”?
      2. 5.2.Why does my thermostat display the message “Please Change Filter”?
      3. 5.3.Why does my thermostat display the message “Filter Fault Detected”?
      4. 5.4.Why does my thermostat display the message “Heat Pump Fault”?
      5. 5.5.Why does my thermostat display the message “Output Short Circuit”?
    6. 6.    Thermostat User Preferences
      1. 6.1.How do I change the time and date
      2. 6.2.How do I change my temperature to display in Fahrenheit or Celsius?

^ 1.    Using the Thermostat

^ 1.1.How do I change the mode setting on my thermostat?

  1. Press the Left TAB buttonto set the mode setting:
  • OFF – Heating and cooling systems are off but the fan may still run for home ventilation
  • COOL – Only the cooling system is on and used
  • HEAT – Only the heating system is on and used
  • AUTO – Automatically selects heat or cool to maintain the target temperature
  • EMERGENCY HEAT – Engages emergency heat – only appears if you have a heat pump with auxiliary heat.

^ 1.2.How do I change the fan setting on my thermostat?

  1. Press the Right TAB buttonto set the fan setting:
  • ON – This will run your fan to circulate the air constantly
  • AUTO – The fan will only run when your system is heating or cooling

^ 1.3.How do I change the temperature on my thermostat (set a temporary hold)?

  1. Press the Up or Down ARROW keys to select the desired target temperature.
  2. Press the LEFT TAB key to accept the temporary HOLD (or it will take effect in 1 minute).
  3. This setting will remain until the next SETPOINT change in your schedule.
  4. Cancel a hold by pressing any ARROW key and then RIGHT TAB key.

^ 1.4.I have a heat pump, how do I force my Auxiliary Heat to come on

There are two methods to forcing the auxiliary heat to turn on.

  1. Select EMERGENCY HEAT mode.  This will force the auxiliary heat stage to engage when heating is on. See How do I change the mode setting on my thermostat?
  2. Set a temporary hold while in HEAT mode (See How do I change the temperature on my thermostat (set a temporary hold)?). The temporary hold will cause the first stage of heating to engage, or if already engaged, an additional stage of heating to engage.
  3. If available, the Auxiliary heating stage will engage after all available heat pump heating stages have engaged.  Note if using an outdoor temperature sensor the Auxiliary heating stage will not be available if the outdoor temperature is greater than the high balance point.

^ 1.5.Why does the thermostat cause my equipment to come on more frequently?

Energate thermostats are designed to maintain target home temperatures very accurately, meaning that they maintain the home indoor temperature within a narrow range and have little temperature swing (home reaching temperatures well above or below the target temperature).  To achieve this accurate temperature control, HVAC equipment may need to run more often than with an older thermostat that allows a wider temperature swing range.

To reduce the frequency of equipment on and off cycles, use the Equipment Settings option in the Setup menu to increase the minimum on/off time. The default time is 3 minutes which is sufficient to prevent damage to HVAC equipment.  Note that if you increase the minimum time, you are sacrificing some accuracy in temperature control and your home temperatures are likely to be higher or lower than the target temperature more often.

^ 1.6.Why does the thermostat turn on before the scheduled setpoint time?

This is normal behavior for the default anticipation time, which is 60 minutes.  The anticipation time controls how far in advance of your scheduled time the thermostat will engage your heating or cooling to bring your home to the target temperature.  The Control option in the Setup menu allows you to change the anticipation time or set it to 0 minutes, which turns off the feature.

^ 2.    Thermostat Schedule and holds

^ 2.1.I am too hot or cold, how do I change the temperature

You can use the Up and Down arrows from the Thermostat home screen to change the target temperature at any time.  See How do I change the temperature on my thermostat (set a temporary hold)?  The temperature remains in effect until the next scheduled setpoint.

^ 2.2.I don’t understand how the schedule works

A schedule setpoint is made up of a start time and its target heat and cool temperatures. By default, the schedule consists of:

  • Four weekday setpoints (Wake, Leave, Return and Sleep)
  • Two weekend setpoints (Wake, Sleep)

Each day in a thermostat schedule can use up to six setpoints. Each setpoint can contain only one heat and cool temperature setting (the target temperature). For example, to use a different heat temperature for Wake on the weekend, a different setpoint is required.

^ 2.3.How do I change the schedule times on the thermostat?

 

1. Press the check mark button once or twice until the menu appears
2. Use the arrow buttons to scroll down the list
3. Press the check mark button when the arrow points to SCHEDULE
4. The default schedule is as follows:

WAKE 6:00 AM
LEAVE 8:00 AM
RETURN 6:00 PM
SLEEP 10:00 PM

5. The arrow will be pointing to 6:00 AM, press the check mark button to underline 6:00 AM to change it.
6. Press the arrow buttons to change the time to when you want the time to be.
7. Press the check mark button to select the time.
8. Press the SAVE M-F (left tab. to save the setpoint.
9. Press the down arrow to move to the next time
10. Repeat steps 6-9 until you have finished the changes for that day.
11. Press the NEXT DAY (left tab. to move to the next day.
12. Repeat steps 6-11 until you are done all the days.
13. Press EXIT (right tab) when you are done.
14. Press BACK (right tab) to return to the home screen.

^ 2.4.How do I change the schedule temperatures on the thermostat?

 

1. Press the check mark button on your thermostat once or twice until the menu appears.
2. Press the arrow down key until the arrow points to SETPOINTS.
3. Press the check mark key to select the SETPOINT sub menu.
4. There are 4 default SETPOINTS named WAKE, LEAVE, RETURN and SLEEP used in the default schedule.
5. Press the up and down arrows until the arrow points to the SETPOINT name that you want to change the temperature for.
6. Press the check mark key and the HEAT temperature will be underlined.
7. Press the up and down arrows to adjust the temperature to the value you want.
9. Press the check mark key and the COOL temperature will be underlined.
10. Press the up and down arrows to adjust the temperature to the value you want.
11. Press SAVE CHANGES (left tab) to save that setpoint temperature setting.
12. Repeat steps 5-11 to change the temperature for the other setpoints.
13. Press EXIT (right tab) when you are done.
14. Press BACK (right tab) to return to the home screen.

^ 2.5.How do I set a permanent hold?

  1. Press the check mark button to wake the thermostat
  2. Press the check mark button to enter the menu.
  3. Press the ARROW keys to highlight HOLD
  4. Press the check mark button to select HOLD
  5. Press the ARROW keys to select PERMANENT
  6. Press the check mark button to move to the target Heat temperature
  7. Press the ARROW keys to select the desired Heat temperature
  8. Press the check mark button to move to the target Cool temperature
  9. Press the ARROW keys to select the desired Cool temperature
  10. Press the LEFT TAB button to Save Changes
  11. Press the RIGHT TAB button twice to return to the home screen

^ 3.    Thermostat Lights, Pricing and Energy Events

^ 3.1.Why is the blue light on?

The blue light indicates that the thermostat has been temporarily adjusted to reduce electricity consumption. There are two reasons for this to happen:

  • Your electric utility can send a signal to temporarily reduce the electricity demand – for example, your air-conditioning might be temporarily directed to only work 40% of the time, for a few hours.  In this case the words “Energy event” are displayed on the thermostat.
  • Your thermostat can also respond to an increase in the electricity price – this is called a “Price Conservation Event”. When the price of electricity is high (the yellow, orange or red light will be on), the thermostat can automatically adjust the temperature target to save energy depending on your Conservation Setting.  In this case the word “Conservation” is displayed on the thermostat.

^ 3.2.How do I override an Energy Event?

If the event is voluntary, you can override it by adjusting the temperature to set a temporary hold.  See How do I change the temperature on my thermostat (set a temporary hold)?  You will be informed that there is an event in progress and asked to override it.  If the event is mandatory, you cannot override it.

^ 3.3.Why is the yellow, orange or red light on?

The yellow, orange and red lights come on as the price of electricity increases.  When the price of electricity is at its lowest (usually overnight or on weekends), there is no light on.  As the price of electricity goes up, the yellow, orange and red lights will come on.

When the price of electricity is high, the thermostat can automatically adjust the temperature target to save energy depending on your Conservation Setting.  To further save electricity costs, try to avoid using your clothes dryer, washing machine, or dishwasher when the yellow, orange or red light is illuminated. Run these appliances, which consume a lot of electricity, when the price is lower.

^ 3.4.How do I override a price conservation event?

A Price Conservation Event is an automatic adjustment to your target temperature made by your thermostat, in response to an increase in electricity price (the blue light will be on).

 

  • If you want to override just the current price conservation event, you can set a temporary temperature hold by using the up and down buttons on the thermostat home screen. Your new target temperature overrides the adjusted consumption-reducing target temperature on the thermostat.
  • If you want to ignore all future Price Conservation Events, you can select “Maximum Comfort” in the Conservation Settings menu, after which your thermostat will ignore all electricity prices, no matter how high (it will continue to display the prices but take no conservation action).

When the price conservation event is overridden, the blue light will go out, but the yellow, orange or red light will stay on to indicate the price of electricity is high.

^ 3.5.Why is my temperature different than my schedule?

The temperature can differ from your schedule if an energy or price conservation event is in effect, in which case the blue light will be on (see Why is the blue light on?).  It can also be different if a temperature hold is in effect or if it is anticipating a schedule change.

^ 4.    Thermostat Communication

^ 4.1.Why is there an ‘X’ in the top left corner of my thermostat

This indicates that the thermostat has lost its connection to the meter or gateway, please Contact technical support.

^ 4.2.Why is the time wrong on the thermostat?

When communication is enabled, the thermostat gets the time from the OPA server and you cannot set the time manually. When communication is disabled, it operates using the time that is set via the User Options menu.

Check the signal strength indicator at the top of the Thermostat home screen. If it displays an X, see Why is there an ‘X’ in the top left corner of my thermostat.  If the time is still wrong after following these steps, please Contact technical support.

^ 4.3.Why is the price information not correct?

When communication is enabled, the thermostat gets the price from the meter or gateway. When communication is disabled, it will not receive price. Check the signal strength indicator at the top of the Thermostat or Energy home screen. If it displays an X, see Why is there an ‘X’ in the top left corner of my thermostat.  If your thermostat is online, please contact technical support.

^ 5.    Thermostat Errors and Warnings

^ 5.1.Why does my thermostat say “Low Battery”?

Your thermostat displays the message “Low Battery” when the battery falls below 10% of its rated capacity. The battery preserves the date and time when there is a power outage. When you replace the battery, your thermostat does not lose any of your settings.

The message displays in full-screen mode, and the backlight flashes on and off until you acknowledge the message. The message then appears in the status line of the home screens until the issue is resolved.

Replace the battery with a CR-2032 battery. This message will clear after you replace the battery.

^ 5.2.Why does my thermostat display the message “Please Change Filter”?

Your thermostat can prompt you to change the air filter on your furnace based on the scheduled Filter Reminder.

 

Your thermostat displays the message “Please Change Filter” on the scheduled Filter Reminder date. The message displays in full-screen mode, and the backlight flashes on and off until you acknowledge the message. The message then appears in the status line of the home screens until the issue is resolved by clearing the filter reminder.

^ 5.3.Why does my thermostat display the message “Filter Fault Detected”?

Some furnaces can send a message to the thermostat when the air filter needs to be changed. The message displays in full-screen mode, and the backlight flashes on and off until you acknowledge the message. The message then appears in the status line of the home screens until the issue is resolved.

 

If your furnace uses that feature, your thermostat displays the message “Filter Fault Detected” when the air filter needs to be changed. The message appears until you change the air filter on the furnace.

 

Note: If you use this feature, do not use the Filter Reminder on your thermostat. Set the Filter Reminder to 0.

^ 5.4.Why does my thermostat display the message “Heat Pump Fault”?

Your thermostat displays the message “Heat Pump Fault” when your heat pump needs to be serviced. The heat pump communicates with the thermostat to trigger the message.

The message displays in full-screen mode, and the backlight flashes on and off until you acknowledge the message. After you acknowledge the message, you cannot clear this message from your thermostat. The message then appears in the status line of the home screens until the issue is resolved. It clears only when the heat pump indicates that the issue is resolved.

Contact the person who installed your equipment, or a qualified HVAC technician, to help you resolve this problem.

^ 5.5.Why does my thermostat display the message “Output Short Circuit”?

Your thermostat displays the message “Output Short Circuit” when it detects a short circuit in its wiring. The message displays in full-screen mode, and the backlight flashes on and off until you acknowledge the message. The message then appears in the status line of the home screens until the issue is resolved.

Contact the person who installed your HVAC equipment, or a qualified HVAC technician, immediately to avoid damage to your equipment.

Note: If you see this message, your HVAC equipment may not run correctly, even though the thermostat continues to operate.

^ 6.    Thermostat User Preferences

^ 6.1.How do I change the time and date

The Energate thermostat gets its time from the meter or gateway and there is no need to set the time unless the thermostat has lost connection to the server.   In the case that the thermostat has lost connection, you will be able to set the time using the User Options menu.

^ 6.2.How do I change my temperature to display in Fahrenheit or Celsius?

From the thermostat home screen:

  1.  Press the check mark button to wake the thermostat
  2. Press the check mark button to enter the menu.
  3. Press the ARROW keys to highlight USER OPTIONS
  4. Press the check mark button to select USER OPTIONS
  5. Press the ARROW keys to highlight TEMPERATURE
  6. Press the check mark button to select TEMPERATURE
  7. Press the check mark button to select the Units
  8. Press the ARROW keys until the Units you want are displayed (Fahrenheit or Celsius )
  9. Press the LEFT TAB button to Save Changes
  10. Press the RIGHT TAB button twice to return to the home screen
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