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^ ZIP Connect Frequently Asked Questions

^ The LINK (yellow) light on my ZIP Connect is off or flashing regularly.  What should I do?

When it is steadily lit, the LINK light indicates that the ZIP Connect is connected to the the OPA server. If the light is off or flashes regularly, do the following:

  • Check the Ethernet cable and ports to ensure that the ZIP Connect and router are properly connected. Ensure that the amber light on the ZIP Connect’s Ethernet jack is illuminated.
  • Confirm that your router is powered up and is working properly (for example, that you can use it to access the Internet via a computer).
  • Unplug the ZIP Connect, wait for approximately 3 seconds, and then plug it back in.
  • Confirm that the LINK light is now solid, which indicates that a reliable connection to the utility website is established.

If this does not fix the problem, please contact technical support

^ Why is the POWER (green) light flashing on my ZIP Connect?

This indicates that the ZIP Connect is temporarily allowing Home Area Network (HAN) devices to connect to it. You can enable this mode by pressing the JOIN button or the utility can enable it remotely. This mode is cancelled automatically after four minutes.

^ What should I do if the green light is off on my ZIP Connect?

First, verify that your electrical outlet has power by plugging another device such as a table lamp into it. Next, check that the power adapter is plugged in and connected to the ZIP Connect.  If the POWER light is still not lit, please contact technical support.

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